Responsible Gaming
at 36kbd

1. Age Restriction

As part of the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding. If it is found that a player misrepresented their age during registration, 36kbd will immediately close the account, void any outstanding bets, and withhold any winnings generated during the period of underage use.

To actively prevent underage gambling, 36kbd carries out age verification checks as part of the KYC (Know Your Customer) process. Players may be asked to submit a copy of their National Identity Card (NID), passport, or other valid government-issued identification before deposits or withdrawals are processed. These checks protect young people from the harms associated with gambling and ensure 36kbd remains a responsible operator.

If you suspect that a person under the age of 18 is accessing the 36kbd platform, please report this to our team immediately at [email protected]. We take all such reports seriously and will investigate promptly.

2. Recognising Problem Gambling

Gambling is intended to be a form of entertainment. For the vast majority of 36kbd players across Dhaka, Chittagong, Sylhet, Khulna, and elsewhere in Bangladesh, it remains exactly that — a fun, occasional activity. However, for some individuals, gambling can escalate into a pattern that causes financial, emotional, and social harm. Recognising the early warning signs is the first and most important step toward getting help.

Identifying these signs early gives you the best chance of addressing the problem before it causes serious long-term harm. 36kbd's responsible gaming tools — described in the sections below — can help you regain control. Professional support is also available; see the Support Resources section for guidance.

3. Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. At 36kbd, you can set a maximum deposit amount for any of the following periods:

• Daily limit — the maximum you can deposit within any rolling 24-hour period.
• Weekly limit — the maximum you can deposit across any rolling 7-day period.
• Monthly limit — the maximum you can deposit across any rolling 30-day calendar period.

Limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. Once you reach your configured limit for a given period, no further deposits will be accepted until the period resets — even if you attempt to deposit via a different payment method.

Increasing or Removing a Limit

You may request a reduction to your deposit limit at any time and the change will take effect immediately. Requests to increase or remove a deposit limit are subject to a mandatory 24-hour cooling-off period before the change is applied. This delay is intentional — it gives you time to reconsider a decision that may have been made impulsively during a session. To make any changes to your deposit limits, contact our team at [email protected].

4. Time-Out Features

A time-out is a short-term voluntary break from the 36kbd platform. It is designed for players who feel they need a pause without committing to a full self-exclusion. Time-outs are available in the following durations:

During an active time-out, your 36kbd account remains open and your balance is preserved. However, you will not be able to log in, place bets, or make deposits for the full duration of the break. Any pending withdrawals at the time of a time-out request will continue to be processed normally.

To activate a time-out, send a request to [email protected] specifying your preferred duration. Our team will apply the restriction within one business day and confirm via email once it is active. Time-outs cannot be cancelled early — this is a deliberate safeguard to ensure the break provides genuine benefit.

5. Self-Exclusion

Self-exclusion is a more serious step, intended for players who feel that gambling is causing significant harm and who need to remove access to the 36kbd platform for an extended period. Self-exclusion is available in the following forms:

• 6-month self-exclusion — the minimum period available. Once applied, it cannot be lifted before the 6-month period expires.
• 1-year self-exclusion — recommended for players whose gambling has had a measurable impact on their finances, relationships, or mental health.
• Permanent self-exclusion — for players who wish to close their account indefinitely, with no option to reopen it.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your registered username or email address. Our team will process the request within 24 hours and will send a confirmation once the exclusion is active.

After a 6-month or 1-year self-exclusion period ends, your account will not be automatically reactivated. You will need to contact our team and undergo a brief review before access is restored. This additional step ensures that reactivation is a considered decision rather than an impulsive one made at the expiry of the exclusion period.

6. Support Resources

If you feel that gambling is becoming a problem for you or for someone you know, professional help is available. 36kbd encourages all players who are concerned about their gambling behaviour to seek assistance without delay. Reaching out is a sign of strength, not weakness.

Contacting 36kbd Directly

The fastest way to access 36kbd's responsible gaming tools is to contact our support team at [email protected]. State clearly that you are making a responsible gaming request — whether for a deposit limit, time-out, or self-exclusion — and our team will treat your request with complete confidentiality and prioritise it accordingly.

Talking to Someone You Trust

Sharing your concerns with a family member, close friend, or a respected figure in your community can be an important first step. In Bangladesh, community and family networks are a meaningful source of support. Do not underestimate the benefit of an honest conversation with someone who cares about your wellbeing.

Professional Counselling and Support

We encourage players who are experiencing serious difficulties to seek professional counselling. Mental health and addiction services are available in major cities including Dhaka, Chittagong, Sylhet, and Rajshahi. Bangladeshi players can speak to a qualified healthcare professional through the National Mental Health Helpline or through local hospitals and clinics. 36kbd does not endorse any specific external service, but we strongly encourage players to seek qualified help when self-help tools are not sufficient.

7. Parental Controls

36kbd is an adult-only platform and does not permit access by anyone under the age of 18. If you share a device with younger family members — including children or teenagers — it is your responsibility as the account holder to prevent them from accessing your 36kbd account.

We recommend the following practical steps to keep young people safe:

• Never save your 36kbd login credentials in a shared browser or on a shared device.
• Log out of your account completely after every session, especially on mobile devices shared with family.
• Use a unique, strong password for your 36kbd account and do not share it with anyone.
• Consider using dedicated parental control software on shared devices. Several well-known solutions are available that can restrict access to gambling-related websites across all browsers.
• Keep your registered mobile number and email address private — these are used for account recovery and should not be accessible to minors.

If a child or young person in your household has accessed your 36kbd account without your knowledge, contact [email protected] immediately so we can review the activity and take appropriate action.

8. Our Commitment to Responsible Gaming

Responsible gaming is not a box-ticking exercise at 36kbd — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and in control of their own choices. That philosophy shapes everything from how we design our account tools to how our support team is trained to respond to sensitive requests.

36kbd does not encourage players to gamble beyond their means. We do not market aggressive reload bonuses or high-pressure promotions to players who have previously shown signs of at-risk behaviour or who have requested responsible gaming tools. Players who have activated a deposit limit, a time-out, or a self-exclusion are automatically removed from all promotional communications for the duration of those protections.

We are committed to reviewing and improving our responsible gaming practices on an ongoing basis. If you have a suggestion for how 36kbd could better support player wellbeing, we welcome your feedback at [email protected]. Your input helps us build a better, safer platform for the entire 36kbd community in Bangladesh.